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Privacy Policy

We understand the importance of ensuring that your personal information is safe when browsing ioula.co

In this policy document, we will explain what data we store, how it is stored, how we use it and how it is transmitted.

Who we are

The ioula.co website is owned by its holding company Enliven Family Care.

Analytics

Throughout your browsing of this site, tracking information may be stored by third-party analytics tools. This data is anonymized and it is represented in the dashboard as demographic data that is not personally identifiable.

We will use this data to study how our site is faring and also to detect sections of the site where we can improve to serve you better.

Contact and Personal Information

Whenever you place an order with us or place enquiries with us, we will be storing your name, address, email address and phone number. These details are used so that we can fulfill deliveries to you and also to respond to your queries. In the event of refunds, we may even request you to share images of the faulty product and the invoice.

We do not sell your information to third-party marketers.

At the moment, we do not store your details to create user accounts for you. It is in our roadmap to eventually allow our customers to set up a user account with us. Using your accounts, we will be able to track your purchases and eventually set up a loyalty programme based on said purchases. We will send you promotional and marketing communications from us regarding ioula products. You may opt-out of these communications at any time.

Rights to your Personal Information

You may request for your information to be exported for you.

You may request for your Contact and Personal Information be deleted as well.

If you have a User Account in the future, you may request us to deactivate it.

Do take note that, in order to achieve any of the above, we would need to have several rounds of contact with you to verify that you are the true owner before we delete your data or export it for you.

Please note that we may be required to store some details for administrative, legal and audit purposes.

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